Standard Support
- Monday - Friday
- 5/7
- 9:00 AM - 6:00 PM
- < 24h
- Email support
- Live chat support
- Comprehensive knowledge base
- Priority tickets
- Regular updates
- Bug resolution
Couverture
Customer Support
Premium Support
- Every day
- 7/7
- 24/7
- < 2h
- Priority phone support
- Email & chat support
- Dedicated account manager
- Advanced technical assistance
- Proactive maintenance
- Emergency intervention
- Access to new features
- Detailed monthly reports
Repères
Frequently Asked Questions
What is the average response time?
Less than 24h for Standard clients and less than 2h for Premium clients.
Is support included in my package?
Yes, all our packages include basic support. You can upgrade to Premium at any time.
How to create a support ticket?
Via our contact form, by email to [email protected], or directly from your client dashboard.
What to do in an emergency?
Premium clients have a dedicated emergency number. Other clients must create a ticket marked 'Urgent'.